Frequently Asked Questions
Everything you need to know about our premium organic blends.
Are your teas certified organic?
Yes, all our teas are 100% USDA certified organic, grown without the use of synthetic pesticides or fertilizers to ensure the purest flavor and highest health benefits.
How long does shipping take?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, and we provide tracking information for every order.
What is the shelf life of your loose leaf tea?
Our teas are best enjoyed within 18-24 months of purchase. To maintain freshness, store them in a cool, dark place inside an airtight container away from strong odors.
Can I return my tea if I don't like the flavor?
Due to the perishable nature of food products, we cannot accept returns on opened tea. However, if there is an issue with your order or quality, please contact us within 14 days for a replacement or store credit.
Do your teas contain caffeine?
We offer a wide variety of both caffeinated and caffeine-free options. Our Black, Green, and White teas contain natural caffeine, while our Herbal and Rooibos blends are naturally caffeine-free.
Do you offer wholesale pricing for cafes or shops?
Yes, we have a dedicated wholesale program for businesses. Please reach out via our contact page with your business details to receive our wholesale catalog and pricing.