Returns & Exchanges
At Organic Tea, we strive for your complete satisfaction with every sip. Due to the perishable nature of our products, we offer returns or replacements on unopened items within 30 days of purchase to ensure the highest quality standards.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Authorization code.
Secure Packaging
Ensure the tea tins or pouches are unopened and placed securely in their original shipping box to prevent damage during transit.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our warehouse verifies the seal is intact, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing